Accessing your site

Arranging visits with you

As part of looking after your meter, we may need to visit you from time to time. This is usually to read, check, install or repair your meter.

Reading and inspecting your meter

We need to read and inspect your meter once every two years. We'll only visit during office hours, but we won't necessarily give you notice of when we'll visit.

Other routine visits

For visits that aren't just a meter reading or inspection, we'll agree a specific time slot with you. Our representatives might make an unscheduled visit if they're in your area and available.

Emergency visits

For emergency visits (like if you've lost your supply), we'll come as soon as we can and might not make an appointment.